Terms & Conditions

• By completing an enrolment, the parent/guardian acknowledges and agrees to these terms and conditions. We reserve the right, at our sole discretion, to modify or replace the Policies by posting the updated terms on our website, and customer portal. If you have any questions about the Policies, please contact us directly.
• All new customers must create an account via the CUSTOMER PORTAL on our website before being booked into a swimming class. This includes accepting our T&Cs and adding their payment method on file to secure their spot.
• Swimmers are grouped according to swimming skills. If your child is over 3 years of age you will be required to come in for a free assessment so that we can place them into the correct level.
• Once the swimmer’s level of skill and a swimming time has been agreed upon, we require the following to secure your swim spot –
  • • Activation of your account via the Customer Portal,
    • Accept our T&Cs and
    • Register your auto pay details.

  This information is required within 2 days of being offered a spot. AquaBuddies exercises the right to offer the spot to another swimmer if this information is not received in this period.

• Mid-term enrolments are welcome and are subject to availability. Fees are charged at pro rata based on the number of weeks remaining for the month.
• As part of all new enrolments, it is the customer’s full responsibility to disclose any special needs, learning difficulties, physical constraints or other special requirements that relate to the swimmer and that has the potential to affect their involvement in their swim class.
• At our Coogee location – Enrolments are automatically carried over every month unless the customer notifies AquaBuddies Swim School in writing that they want to cancel.
• Lesson fees are payable in advance for the month ahead, and the fee is calculated based on the cost per lesson basis.
• Our preferred payment option is monthly payments via Direct Debit 2 days before the end of every month, or 3 months in advance if you would prefer not to use direct debit. Which is payable at AquaBuddies Coogee location.
• Customers receive an email reminder 1 week before the end of each month and a second reminder 24hours before the payment is debited. During this time customers must notify AquaBuddies Swim School if they do not want to continue the following month.
• At our Bondi location – Weekly classes run in line with the NSW School Term for roughly a 9-11 week period. Please check our website for dates of our next new enrolment period.
• Term enrolments are automatically carried over at the start of week 6 of each term, with payment due at the start of week 8, unless a customer notifies AquaBuddies Swim School that they wish to cancel. Customers receive an email reminder in week 6 and a second reminder 24 hours before payment is due. During this time customers must notify AquaBuddies Swim School if they do not want to continue the following term.
• At our Bondi location – Holiday Intensive programs run during the NSW school holiday periods and involve a block of consecutive lessons. This involves the same scheduled lesson time for a period of 5 or 4 days, if there is a public holiday during the week. Please check our website for dates of our holiday intensive program.
• Lessons are not conducted on Public Holidays or during scheduled closure dates do not form part of your account.
• Partial or part payment enrolments are not accepted.
• Swimmers are not allowed to participate in a swim class if payment has not been received.
• All payments are to be made via direct debit via the credit card stored on the AquaBuddies Customer Portal.
• Credit card information is securely by our software provider in accordance with PCI standard at level 1 compliance.
• Sibling discounts are available to families with 3 or more children enrolled in weekly term swimming. There is a 10% discount on the 3rd child and each child thereafter. Sibling discounts are not available during holiday intensive programs.
• Multiple lesson discounts are available to children attending more than one lesson per week. There is a 10% discount on the second lesson and each lesson thereafter.
• Please note these conditions are subject to change and must be read prior to the start of each term by new and re-enrolling families.

Absences and bookings of make-up lessons must be done via the customer portal, accessible by entering Customer Portal in a browser or via aquabuddies.com.au

• AquaBuddies Swim School cannot accept notification of absences and/or booking make-up lessons via phone, text, email or verbally to pool staff.
• To be eligible for a make up lesson your absence must be recorded via the customer portal with a minimum of 2 hour notice.
• If notice is given, you are eligible for 1 makeup token per month. All tokens are valid for 3 months.
• Make up tokens will not be granted if notice is not given
• Make up lessons are subject to availability and the same instructor cannot be guaranteed.
• Make up lessons cannot used during holiday intensive periods.
• If you are unable to attend the scheduled make-up lesson, it will be forfeited.
• There will be no refund or credit given for missed or unused make-up lessons as make up lessons are not guaranteed.
• Make up lessons must be taken at the child’s level.
• Make up classes owing cannot be transferred to a sibling.
• We do not grant make-ups for non-attendance during the last week of each month.
• We do not grant credits or reduce your fees if you are away due to holidays/injury/illness and are unable to schedule the make up lessons due to personal reasons.
• It is a parent/guardian’s responsibility to book makeup lessons. It is not AquaBuddies responsibility to follow up makeup lessons.
• You cannot book a make up if you have fees outstanding or do not have a current active enrolment.
  
  Cancellations & Refunds:
• Cancellations that occur after the commencement of the month, term or holiday program cannot be refunded.
• Exceptional circumstances will be considered on a case by case basis limited to certain medical reasons and based on medical certificates. If a refund is granted a $30 administration fee is applicable per enrollment at Coogee location, and a $50 administration fee is applicable per enrollment at Bondi location.
• In the event that AquaBuddies Swim School needs to move a participant to a class at an alternative day and/or time due to class consolidation or an inappropriate class level. AquaBuddies will make every effort to accommodate a customer. However, should none of the alternative times be suitable to the customer, AquaBuddies will refund the activity fee in full.
• If you miss 3 classes and there has been no contact from you, AquaBuddies reserves the right to cancel your spot and you will not be entitled to a refund.
• All credits will be held in the system for up to 6 months. After that time all credits will be automatically forfeited.
• If you withdraw from the program your spot is forfeited and it becomes available to other swimmers. If you wish to return to our program we cannot guarantee that the same time will be available. Classes are subject to availability.
• We do not provide refunds for unused make ups or missed classes.
• In the event of a temporary closure due to COVID19 and government imposed Public Health orders, class fees will be held as a credit on your account. This can be used when we are allowed to re-open. We do not provide refunds for classes in this circumstance.

  Class Changes:

• In the event that AquaBuddies Swim School must cancel a class, you will receive a text message. A credit for the lesson will automatically be placed on your account.
• We reserve the right to change class levels, times and instructors if the need arises.
• AquaBuddies Swim School cannot guarantee instructor continuation, and we reserve the right to change an instructor mid-term should the need arise.
• Every student will receive progress reports that can be viewed in the customer portal. For additional feedback please email info@aquabuddies.com.au.
• When a student is ready to progress to a different level, there may be the need to change times/days to the new level. In the event that ALL students in the class are ready to move up then there may not be the need to change times/days.
• If a student is ready to change levels mid-month, they can do so subject to availability. If there is no availability mid-month the student will remain in their current class/level. A new time/day can be discussed when the next re-enrolment and change period occurs.
• AquaBuddies Swim School reserves the right to cancel/re-schedule classes due to low enrolments or any other reason that may impact the operation of the Swim School.
• The class maximum may be exceeded if required and different levels may be combined if required.

• Please do not attend lessons if your child is suffering from any contagious disease including but not limited to flu, fever, head cold, infected runny nose, sore throat, conjunctivitis, cold sores and open wounds. Vomiting, diarrhoea, symptoms of gastroenteritis, ringworm or head lice.
• All absences must be recorded in the Customer Portal (as stated above)
• Only parents and students participating in the lesson are allowed in the pool area during the lesson time.
• All children must be accompanied and supervised by a parent/guardian at all times.
• No diving or jumping into the pool unless directed by the instructor.
• No running is allowed in the pool area
• AquaBuddies Swim School reserves the right to ask students that are misbehaving or not adhering to instructions to sit on the side of the pool until they are prepared to co-operate.
• At the start of each swimming lesson it is the parent/guardian’s responsibility to put the student in the instructors care, and to collect them promptly at the conclusion of each swim lesson.
• Children under school age must be accompanied by a parent/guardian to the change rooms.
• Please ensure that you keep the shower and change room facilities tidy by placing all rubbish in the bins provided.
• No eating and drinking is allowed in the pool deck area – bottles are not permitted in the pool area.
• At Wairoa School pool, all children that enter the water must be toilet trained.
• Students, family and siblings are not permitted to use the Wairoa School playground or equipment. This includes the trampoline.
• Dogs are not permitted on Wairoa School grounds.

Parking and Access

• Parking is available in the school’s carpark on Sundays and during our school holiday intensive period.
• The school’s car park is located at the top of the school – entrance on Hastings parade. When parking in the carpark please be mindful not to park other cars in and please do not leave your car there for longer than the length of your lesson. On Sundays the car park will be locked up at 1pm sharp and will not be re-opened until Monday morning.
• At all other times there is on street parking available. The school’s car park is located at the top of the school – entrance on Hastings parade. When parking in the carpark please be mindful not to park other cars in and please do not leave your car there for longer than the length of your lesson. On Sundays the car park will be locked up at 1pm sharp and will not be re-opened until Monday morning.

• On street parking is available, however please be mindful of parking restrictions that are in place at the front of the building. Please DO NOT park in the 10min restricted parking at the front of the building during the following times 7-9am/ 3.30-6pm
• All patrons of the swim school are to utilise the stair for access to the swim school, with the exception to the people with disability. Lift access is only permitted to people with disability and lift access is to be granted via an access swipe which shall be provided as part of their enrolment to the swim school.
• There is a dedicated pram drop off zone located at the entrance of the building which is located adjacent to the bike racks. This area is monitored by security surveillance.

• Swimming caps are compulsory for all children over 3years of age.
• We teach with and without goggles, however children from 3years and above are required to have goggles for their lesson.
• Goggles are not available to borrow or share, however they are available to purchase at the pool.
• All children under 3years of age must wear a disposable swimming nappy covered by a reusable snug-fitting Happy Nappy. This is so that we maintain the highest possible water quality.
• AquaBuddies does not teach children with back bubbles or floatation vests. Please ensure that your child’s swimwear does not contain any floatation aid.