Terms & Conditions

• All new families must create an account via the Customer Portal on our website.
• To secure your child’s spot, the following is required within 24hours of being offered a place:
  • Activate your account in the Customer Portal
  • Accept our Terms & Conditions
  • Add your payment method (auto pay)
• If these steps are not completed within 24hours, the spot may be offered to another swimmer.
• Children aged 3 years and over must attend a free swim assessment to determine the correct level.

AquaBuddies Swim School operates on a monthly perpetual enrolment system at both our Coogee and Bondi locations. This means your child’s enrolment continues automatically each month until you notify us otherwise.

Billing Details

• Fees are charged on the 25th of each month for the upcoming month. 
• You must notify us by the 20th of the month if you wish to cancel your enrolment for the following month. 
• Monthly fees are calculated based on the number of lessons scheduled in that particular month. 
• There are no charges for public holidays or, for Bondi, during school holiday periods when classes pause. 

Coogee Classes

• Coogee classes run year-round, including through school holidays. 
• However, there is a short break before Christmas and New Year when the pool is closed—fees are adjusted accordingly for this period.

Holiday Intensives 

• Run during NSW school holidays (4 or 5 consecutive days). 
• Check our website for dates and availability.

• All fees must be paid in full in advance. 
• Part-payments are not accepted. 
• Swimmers will not be allowed to participate without payment. 
• All payments are processed through the Customer Portal via your stored credit card (PCI Level 1 compliant). 
• Discounts: 
  • Sibling Discount: 10% off the 3rd child and beyond (weekly term enrolments only). 
  • Multi-Lesson Discount: 10% off the 2nd and subsequent weekly lessons. 
• Conditions are subject to change and should be reviewed before each term.

• Absences must be logged via the Customer Portal with at least 2 hours’ notice. 
• One make-up token per month is allowed and valid for 3 months. 
• Make-ups are not guaranteed, non-transferable, and cannot be scheduled: 
  • For holiday intensive programs 
  • During the last week of the month 
  • Without an active enrolment or with outstanding fees 
• Missed make-ups or no-shows will be forfeited. 
• Make-ups must be booked at your child’s current level. 
• AquaBuddies is not responsible for following up missed classes.

• No refunds for cancellations made after a term/month/program has commenced. 
• Exceptions may be considered for medical reasons (medical certificate required).
  • Admin fee applies: $50 
• If AquaBuddies needs to change your class time/level and no alternative is suitable, a full refund will be issued. 
• After 3 consecutive absences with no contact, your spot may be cancelled without refund. 
• Credits are valid for 6 months, after which they are forfeited. 
• Withdrawing forfeits your spot; re-enrolment is subject to availability. 
• No refunds for unused make-ups or missed classes.
  
  
• In case of government-mandated closures (e.g. COVID-19), credits will be applied; no refunds.

• We may change instructors, times, or class levels as needed. 
• If a student progresses to a new level, a change of class day/time may be required. 
• Changes may occur mid-month if availability allows; otherwise, they occur during the re-enrolment period. 
• Classes may be rescheduled or cancelled due to low enrolments or other operational needs. 
• Class capacities may be temporarily exceeded or levels combined if required.

• Progress reports are available via the Customer Portal. 

For individual feedback, please contact us at info@aquabuddies.com.au.

• Do not attend if your child has any contagious illness (e.g. colds, gastro, conjunctivitis). 
• Only one parent/guardian per student is allowed in the pool area during lessons. 
• Supervise children at all times. 
• No running, diving, or jumping unless directed by an instructor. 
• Misbehaving students may be asked to sit out. 
• Parents must hand their child to the instructor and collect them promptly at the end of class. 
• Children under school age must be accompanied to the changerooms. 
• Keep changerooms clean; no eating or drinking in pool areas. 
• At Wairoa School: all swimmers must be toilet trained. No access to school equipment/playgrounds. No dogs allowed.

North Bondi

• School carpark access on Sundays and during holiday intensives only. 
• Enter via Hastings Parade and do not stay longer than your lesson time. 
• Carpark closes at 1pm on Sundays – no access after this time. 
• On-street parking available at other times. 

Coogee

• On-street parking only. Observe all posted restrictions. 
• Do not park in the 10-minute zone between 7–9am and 3:30–6pm. 

Use stairs to access the swim school. Lift access is strictly for those with a disability (via swipe card).

• Caps are required for all swimmers aged 3 and over. 
• Goggles required for children aged 3+. Bring your own or purchase on site. 
• All children under 3 must wear a disposable swim nappy covered by a snug-fitting Happy Nappy. 
• No back bubbles, floatation vests or swimwear with built-in buoyancy allowed.